Below are the terms and conditions of our service and our site. If you do not accept or understand any of these terms, please contact us before applying for our services. The use of this site and our services implies acceptance of the following terms.
Our service is available via prepaid support credits. Each credit represents a ticket (support issue) that you can activate on our site. You can also activate your ticket by contacting our staff by telephone. Each support credit is equivalent to half an hour (30 minutes) of expert’s work assigned to the specific task. Tickets that require more than half an hour are charged extra credits in increments of 30 minutes. Minimum charge for the assigned support issue is one credit. For example if a ticket requires 5 minutes of work, the charge is 1 credit. If the assignment requires 35 minutes of work, the charge is 2 credits. If you require 80 minutes of work, 3 credits are charged from your account. The credits expire within one year from the date of purchase. Unused credits expire without refund.
All prices on our price-list are subject to change without notice. Credits purchased earlier are still valid.
Although our technicians are highly trained and experienced, mistakes are still possible. It is the responsibility of the user of our services to have a backup of the site (file archives, databases, configuration files etc). In case of error the ticket remains billable, including any additional effort required to correct the error and restore the site to the earlier condition.
Our service is provided AS IS.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM THE USE OF OUR SERVICES.
By submitting the ticket you warrant that the materials you provide to us or assigning for use, modification or upload to your website are either free of copyright or owned by you. You warranty that the actions we are asked to perform on your website are legitimate and that you are authorized to request the relevant work.
If you are a natural person purchasing our services as a consumer (i.e., for purposes outside your trade, business, or profession) within the European Union, you have the right to withdraw from the purchase of support credits within 14 calendar days, in accordance with Directive 2011/83/EU and applicable Greek law (Law 2251/1994). However, by purchasing prepaid support credits and requesting the immediate provision of our services, you explicitly acknowledge and agree that you consent to the immediate execution of the service and that you waive your right of withdrawal once the purchase is completed and the credits are added to your account. Unused credits remain non-refundable as per our standard policy.
We may refuse to serve a support ticket for one of the following reasons:
In case of a refused ticket, there is no charge.
Bypassing our technical support system and contacting our staff, suppliers or associates directly is prohibited.
This website must be used exclusively for lawful purposes. Users are prohibited from:
We practice a zero-tolerance policy towards users of our service using offensive, threatening, insulting or abusive language to our staff and technicians. In the event of such conduct, we reserve the right to cancel the user's account directly and irrevocably without refund of any credits that remain on the account.
All communications, both written and telephone, between the users of our services and our staff are strictly confidential and will not be disclosed to any third parties.
However, please note that for quality control, staff training, and service fulfillment purposes, telephone calls to our support line may be recorded, logged, and analyzed using AI (Artificial Intelligence) systems on secure servers located both within and outside the European Union. All such transfers and processing are governed by appropriate data protection agreements (DPAs) and Standard Contractual Clauses (SCCs) in full compliance with Article 28 and Chapter V of the GDPR. By contacting our staff via telephone, you explicitly consent to this processing.
When you purchase support credits, we collect and process the necessary information required for transaction fulfillment and invoicing, including your full name/company name, email address, billing address, VAT/Tax ID, and transaction history. Credit card details are processed exclusively by our licensed payment provider (Stripe) and are not stored on our servers.
For detailed information regarding how we collect, process, and protect your personal data, as well as your rights under the General Data Protection Regulation (GDPR), please read our full Terms of Use and Privacy Policy.
For information regarding the security of your electronic payments (Credit/Debit Cards) and our corporate security standards, please refer to our full Terms of Use and Privacy Policy. All online transactions on this domain are securely processed through Stripe, using advanced 256-bit SSL encryption, and funds are settled into our corporate bank account held at Eurobank Greece. Netstudio is also certified with ISO/IEC 27001:2022 for information security.
We reserve the right to discontinue service to customers who violate any of the terms and conditions listed herein. In this case unused credits are not refunded.
Exclusive courts to resolve any dispute that may arise are the courts of Athens, Greece.